Lake Improvements at City Quay

The lake at City Quay is the centre piece of the estate. Over the last few years, it has not been at it’s best. Lake Improvements at City Quay will make everyone living here feel better and offer encouragement to this wishing to move here.

Our plans for the lake

  • Add UV filter to reduce the colour and growth of alge
  • Put in some fish to help reduce midges

New City Quay Website for Owners and Residents

City Quay’s new website is up and running and ready for action. A warm welcome goes out to all of our new visitors.

Existing Features

Under the News menu you can find all sorts of helpful information.
We have a private forum where you are free to talk about your experiences and issues from around the estate.
Use the support page to log faults/complaints.

We are here for you

The website will only grow and prosper if you use it. If you have any suggestions to enhance what works, improve what doesn’t or anything else, please get in touch.

I’ve worked really really hard on this so no complaining to me for at least a couple of weeks.

Thank you
Mike Riley

Pets

The resident Directors of City Quay Management Company Ltd are justifiably proud of the estate and work hard to ensure that the best interests of everyone who lives here are kept at the forefront of our decisions and vision for our future direction at City Quay. The keeping of pets can be a very contentious issue and there are some people who have a genuine fear of animals. We need to try and manage this situation carefully and sensitively. Unfortunately a situation was allowed to develop, prior to residents taking control of the Management Company, where some residents kept pets on site without the required permission. Many have complained recently that there are far too many pets on site.

Trinity Estates issued a letter to all Occupiers on 12th February 2007 at the request of the then City Quay Residents Association in respect of the increase in pets and the consequent increase in fouling in the communal grounds. Four years later CQMC issued a Good Neighbour Policy Document published in January 2011 where we made it clear that under the lease all owners must apply for permission if they wished to keep a pet on site. Because of the irresponsible behaviour of a minority of pet owners there has recently been a significant increase in the fouling of the grounds and serious deterioration of the grassed areas in some parts of the estate. We cannot allow this to continue. The Pet Policy Document will firstly make clear that the Lease which everyone has agreed to abide by contains elements that we have a right to expect will be adhered to at all times by all people on site.

Purpose

This policy document sets out some guidelines to help residents deal with the vexed question of domestic animals on site. It is also designed to set out criteria against which the Directors will assess whether an owner will be granted or refused permission for a pet. Our concern is with protecting the interests of all owners and residents in terms of minimising the potential sources of nuisance and maintaining the cleanliness and general amenity of the estate. This will both protect and enhance the value of leaseholders’ investment in their apartment. The document also will clearly state what expectations there are around the keeping of pets once permission has been granted. Much of this policy is taken from the previous arrangements put in place under Trinity Estates and re-published here for the benefit of everyone. Firstly the policy will make clear your responsibilities under the lease. Ensuring compliance is the responsibility of CQMC Directors and of everyone living here.

Continue reading “Pets”

Traffic Management Policy

With 416 apartments on site and with many of the occupiers having more than one vehicle it became obvious to everyone that there was a need to establish some order on the roads, car parks and pavements of the estate. This was firstly to make sure that the emergency vehicles could speedily navigate the site without endangering their lives or that of any resident. Secondly it was necessary to confront clear breaches of the lease and thirdly to improve the value of everyone’s property by improving the first impressions of the estate through creating a sense of order from the previous impression of chaos.

Purpose

This policy will set out the guidelines and principles involved in managing traffic at City Quay as well as describing the various responsibilities of each party. The Directors of City Quay Management (2001) Company Ltd have since 12th April 2010 instituted a Traffic Management scheme for City Quay. It basically involves enforcing the provisions of the lease (Part 2 #2-6) one of which clearly state that vehicles must use marked bays only. They held a month-long open consultation with every resident on site. There then followed a period of adaptation of the site (ensuring every bay was numbered, that all visitor bays were marked clearly at the entrance with a ‘V’, marking several yellow-painted cross-hatched refuge bays across the estate for the use of residents with permission, erecting warning signs across the estate as well as signs designating the main Visitor Parking areas, delivering a site map to each apartment, placing local maps containing parking arrangements onto the notice boards in each stairwell and erecting a permanent site map of the Traffic Management scheme at the entrance to City Quay). From 1st June 2010 residents were given a month-long bedding-in process whereby cars were ticketed but not fined for infringement of the lease and the full scheme came into operation on 5th July 2010. In the months since the scheme came into operation it has been an immediate success and the roads and pavements are permanently clear for emergency vehicles and though a number of tickets have been issued complaints have been few. Residents too are using the scheme to enforce their right to occupy their own numbered parking space and this has resulted in less confrontations and resentment between neighbours.

Duties and Responsibilities: Residents

  • Residents are required at all times to park in their marked bay only.
  • Residents are required to ensure that all visitors to the site park only in the marked bays and if not using the numbered bay of the person being visited that they park in the clearly marked bays ‘V’ for visitors of which there are approximately 160.
  • Residents are required to drive with due care and attention while on the private roads of the estate and there is a speed limit of 10MPH in force.
  • Residents are reminded that for their safety and security every vehicle coming onto and leaving the estate is monitored by CCTV cameras with number-plate recognition capability.
  • If an unauthorised vehicle parks in the numbered bay of a resident they can place onto the windscreen a specially printed CQMC warning that can be obtained from the Site Manager or CQMC Directors.
  • Residents are required to adhere to the Covenants of the lease (Part 2 #2-6) which state that no vehicle over 3 tons in gross laden weight might be parked anywhere on the estate, that all vehicles must use only the marked bays, that no vehicle repair or maintenance can take place on site, no trailers, horse boxes, caravans or boats are allowed and no vehicles can be abandoned or neglected on site.
  • Residents will report to the Site Manager any vehicles suspected of being abandoned or which are constantly causing a nuisance, deteriorating or causing oil to leak.
  • Residents are reminded that it is both a traffic offence and a serious danger to other residents to drive the wrong way around the roundabout and that all cars that do so are caught on CCTV.
  • Motor cycles and scooters may be parked overnight in the designated areas in front of the bin stores. Bicycles may also be left there at their owners risk; however there is a CCTV-monitored secure bicycle store available for a small rent by contacting the Site Manager.
  • Residents are encouraged to help CQMC Directors keep the roads and pathways clear at all times by reporting to www.cityquay.com/tickets any offending vehicles in breach of the lease and this Policy Document.

Duties and Responsibilities: Managing Agent & Security Company

  • The Managing Agent will ensure that all parking bays are clearly marked and that the estate has appropriate signage indicating the basic plan of the estate and the rules that govern it.
  • The Management Company has appointed Parking Ticketing Ltd to enforce the Traffic Management scheme at City Quay and along with their Managing Agent will offer them all support and assistance as required to enable their work to be professionally executed.
  • Parking Ticketing Ltd will adhere at all times to the highest ethical code of conduct and best practice in the industry and will liaise directly with the Directors and Site Manager over any disputes arising from their enforcement of the Traffic Management scheme.
  • The Management Company will ensure that there are sufficient CQMC Warning stickers for residents to use on site in the case of drivers parking in a resident’s private space.
  • The Managing Agent will assist in the removal of vehicles that are in breach of the lease. They will also make contact with any owners of vehicles that are not permitted on site in order to achieve compliance with the lease.
  • On behalf of the Managing Agent the Site Manger will administer the secure bicycle storage area.
  • The Managing Agent and the Management Company