Misuse of our Bin Sheds and Fly-tipping

This is what our maintenance team had to clean and is becoming a sight that is being seen way too many times in City Quay. This is totally unacceptable and we are asking residents to please be more diligent in disposing of garbage to try to eliminate bacteria, insects and vermin.

Fly-tipping on private land is the responsibility of the owner/occupier and must be removed by them. City Quay are not responsible for moving your furniture from bin sheds and anyone caught doing so will be automatically issued a £250 fine. One of our Casemates is full of rubbish that will have to be removed at a cost to City Quay of approx. £3000.

After: It took between 5 and 6 man hours to do the clean-up of just one shed

This is another extra cost that is totally unnecessary, so we are asking that you please dispose of your unwanted items at Otterspool Household Waste Recycling Centre which is less than a 5 minute drive from City Quay. You can also ask Bulky Bob’s to collect unwanted waste from your home, so there is *no excuse* for people abusing our bin sheds.

Welcome to the Casemate Jungle

Our blue bins are being refused to be collected way too often as people are putting plastic bags of rubbish in the bins. You can recycle the following items in your blue bin. Please place all items loose in the bin – do not put them inside plastic bags:

  • Glass (leave lids on glass jars and bottles)
  • Cans (do not crush)
  • Paper, magazines, newspapers, junk mail, catalogues, and wrapping paper (non-plastic/metallic)
  • Envelopes (including plastic windows)
  • Cardboard food boxes and egg cartons (flattened)
  • Cereal, cardboard packages (remove plastic padding) and food boxes
  • Toilet or kitchen roll inner cardboard
  • Plastic drinks bottles (keep lids on, do not flatten)
  • Plastic shampoo and cleaning bottles.

The council can refuse to empty blue bins which contain the following:

  • Black bag waste
  • Plastic bags, cling film or plastic padding
  • Metal objects, shredded paper or polystyrene
  • Juice cartons (Tetrapak)
  • Food or liquids
  • Yoghurt pots, plastic tubs, food trays or foil containers
  • Textiles, clothes and shoes
  • Paint tins
  • Electrical items (take these to your nearest recycling centre or arrange a Bulky Bob collection)
  • Syringes
  • Wood

Thank you for reading and your co-operation. We hope to see an incredible improvement in the future.

Good Neighbour Policy


Everyone who comes to live at City Quay has a right to enjoy their apartment in a peaceful and stress-free atmosphere. Achieving this will at times require patient and skilful negotiations between neighbours. For some people City Quay is their permanent home and they have invested much if not all of their financial and emotional resources in settling here; while others are here only on a temporary basis some for as short a period as six months. Expectations from both groups can vary considerably. This policy will firstly make clear that the Lease which everyone has agreed to abide by contains elements that we have a right to expect will be adhered to at all times by all people on site.


This policy document attempts to set out some guidelines to help residents deal with difficult issues around relationships with neighbours brought about by the close living involved in apartment dwelling. It is based on an assumption that most people are reasonable and considerate and are open to moderating their behaviour in order not to inconvenience unnecessarily their neighbours. However there is a small minority for whom this approach will not work and this policy will outline the steps that ought to be taken to try and achieve an appropriate attitude to communal living. Firstly the policy will make clear the responsibilities under the lease whose compliance with is the responsibility of everyone living here.

Continue reading “Good Neighbour Policy”

Traffic Management Policy

With 416 apartments on site and with many of the occupiers having more than one vehicle it became obvious to everyone that there was a need to establish some order on the roads, car parks and pavements of the estate. This was firstly to make sure that the emergency vehicles could speedily navigate the site without endangering their lives or that of any resident. Secondly it was necessary to confront clear breaches of the lease and thirdly to improve the value of everyone’s property by improving the first impressions of the estate through creating a sense of order from the previous impression of chaos.


This policy will set out the guidelines and principles involved in managing traffic at City Quay as well as describing the various responsibilities of each party. The Directors of City Quay Management (2001) Company Ltd have since 12th April 2010 instituted a Traffic Management scheme for City Quay. It basically involves enforcing the provisions of the lease (Part 2 #2-6) one of which clearly state that vehicles must use marked bays only. They held a month-long open consultation with every resident on site. There then followed a period of adaptation of the site (ensuring every bay was numbered, that all visitor bays were marked clearly at the entrance with a ‘V’, marking several yellow-painted cross-hatched refuge bays across the estate for the use of residents with permission, erecting warning signs across the estate as well as signs designating the main Visitor Parking areas, delivering a site map to each apartment, placing local maps containing parking arrangements onto the notice boards in each stairwell and erecting a permanent site map of the Traffic Management scheme at the entrance to City Quay). From 1st June 2010 residents were given a month-long bedding-in process whereby cars were ticketed but not fined for infringement of the lease and the full scheme came into operation on 5th July 2010. In the months since the scheme came into operation it has been an immediate success and the roads and pavements are permanently clear for emergency vehicles and though a number of tickets have been issued complaints have been few. Residents too are using the scheme to enforce their right to occupy their own numbered parking space and this has resulted in less confrontations and resentment between neighbours.

Duties and Responsibilities: Residents

  • Residents are required at all times to park in their marked bay only.
  • Residents are required to ensure that all visitors to the site park only in the marked bays and if not using the numbered bay of the person being visited that they park in the clearly marked bays ‘V’ for visitors of which there are approximately 160.
  • Residents are required to drive with due care and attention while on the private roads of the estate and there is a speed limit of 10MPH in force.
  • Residents are reminded that for their safety and security every vehicle coming onto and leaving the estate is monitored by CCTV cameras with number-plate recognition capability.
  • If an unauthorised vehicle parks in the numbered bay of a resident they can place onto the windscreen a specially printed CQMC warning that can be obtained from the Site Manager or CQMC Directors.
  • Residents are required to adhere to the Covenants of the lease (Part 2 #2-6) which state that no vehicle over 3 tons in gross laden weight might be parked anywhere on the estate, that all vehicles must use only the marked bays, that no vehicle repair or maintenance can take place on site, no trailers, horse boxes, caravans or boats are allowed and no vehicles can be abandoned or neglected on site.
  • Residents will report to the Site Manager any vehicles suspected of being abandoned or which are constantly causing a nuisance, deteriorating or causing oil to leak.
  • Residents are reminded that it is both a traffic offence and a serious danger to other residents to drive the wrong way around the roundabout and that all cars that do so are caught on CCTV.
  • Motor cycles and scooters may be parked overnight in the designated areas in front of the bin stores. Bicycles may also be left there at their owners risk; however there is a CCTV-monitored secure bicycle store available for a small rent by contacting the Site Manager.
  • Residents are encouraged to help CQMC Directors keep the roads and pathways clear at all times by reporting to www.cityquay.com/tickets any offending vehicles in breach of the lease and this Policy Document.

Duties and Responsibilities: Managing Agent & Security Company

  • The Managing Agent will ensure that all parking bays are clearly marked and that the estate has appropriate signage indicating the basic plan of the estate and the rules that govern it.
  • The Management Company has appointed Parking Ticketing Ltd to enforce the Traffic Management scheme at City Quay and along with their Managing Agent will offer them all support and assistance as required to enable their work to be professionally executed.
  • Parking Ticketing Ltd will adhere at all times to the highest ethical code of conduct and best practice in the industry and will liaise directly with the Directors and Site Manager over any disputes arising from their enforcement of the Traffic Management scheme.
  • The Management Company will ensure that there are sufficient CQMC Warning stickers for residents to use on site in the case of drivers parking in a resident’s private space.
  • The Managing Agent will assist in the removal of vehicles that are in breach of the lease. They will also make contact with any owners of vehicles that are not permitted on site in order to achieve compliance with the lease.
  • On behalf of the Managing Agent the Site Manger will administer the secure bicycle storage area.
  • The Managing Agent and the Management Company