CQ Maintenance Notice

Dear Leaseholders & Residents

As you know for some time we have had the same site team on City Quay who have worked to improve and keep the site well maintained. Unfortunately the remaining members of the current site team have in recent weeks been offered new opportunities and decided to leave their roles at City Quay.

The team have driven improvements across the site and worked with Directors to improve timeliness of response to tickets, anti-social behaviour and a good service to leaseholders. The Directors wish them well and thank them for all their support, work and commitment to the site.

The gardening team and cleaners remain and these services are not affected.

Directors have worked with our managing agent Berkeley Shaw and other suppliers to put arrangements in place to deal with statutory and urgent issues whilst we look at longer term options for delivery of site maintenance.

Please continue to use the ticketing system to log all maintenance issues. Unless a ticket is raised Berkley Shaw will not know there is an issue to be actioned.

Please note whilst we look to finalise longer term arrangements there may well be a delay in response to tickets and urgent issues will be prioritised.

We will update you as we progress towards future maintenance delivery model for the site and will discuss at the AGM.


City Quay Board

Pets @ City Quay

As you know City Quay as part of the terms of the head lease only allows pets with the permission of the Board of Directors. This is a legal condition which has been in place since the site was built.

The policy on site was to not allow dogs until 2015 when rules and regulations where introduced to allow small dogs on-site.

The rules and regulations where to ensure the terms of the head lease were still complied with (which directors must do by law) whilst allowing residents to enjoy responsible pet ownership on city quay.

Unfortunately due to the significant number of complaints over recent months concerning dogs on site including breaches of conditions of pet permits, such as persistent barking after dogs being left on balconies unattended, dogs being off the lead on site, dogs urinating on grassed areas causing £2,650 worth of damage and urine from dogs on balconies onto neighbours property and the significant administration burden and cost this is placing on the site and Director team, we will no longer be granting NEW pet permit applications for dogs for those that rent on-site.

We will review this again once we have undertaken a review and action to reduce non compliance on-site with pet permits.

Please note landlords may NOT give you permission to have a pet on-site that may only be done in writing by the Board of Directors.

Residents are reminded large dogs are NOT permitted on City Quay and legal action will commence imminently against those who have illegally brought large dogs onto site. Please note the cost of such legal action as per the lease will be borne by those in breach.

For those residents who comply with the terms of the lease and pet permit including;

1) Having a valid pet permit

2) not leaving any dog unaccompanied on a balcony

3) not allowing dogs to urinate or dedicate on grassed or flowered areas on-site (meadow excluded)

4) ensuring dogs do not disturb neighbours or cause noise nuisance

5) dogs are on leads at all times whilst on coyote quay communal areas

6) dogs are carried in from the entrance to the apartment when it is wet .

… then you have nothing to be concerned about. You will continue to be able to enjoy having your pet on city quay and we thank you for respecting your neighbours and enjoying dog ownership responsibly.

Lake/Fountain Update

To re install the repaired fountain at the end of the lake near the City Quay sign we are having to lower the level of the lake.

This will take between a day and a half and two days. During this time we need to close off the top riverside half of the lake by Adler way. Signs and barriers have been put up. Please do not bypass these for your own safety . No liability will be accepted by city quay for accidents or injuries to those deliberately bypassing the safety measures in place.

We thank you for your patience during these works.



We’re lucky to have the wonderful grounds we do at City Quay along with our unique water feature the lake.

The grounds are here for residents to enjoy and we hope you make use of them in the warm weather.

We only ask that you respect your neighbours and are considerate and comply with the site regulations and fire regulations ;

1; No barbecues may be used on balconies or placed on grassed areas. If you are using a BBQ you must used paved areas of the site and be a safe distance from buildings . Any breach of this policy nullifies site insurance.

2; when using grassed areas to socialise please respect those residents who may live near those grassed areas and keep a respectful distance from windows etc.

3: please enjoy but be mindful of noise and consider some residents are shift workers. We have many doctors , nurses , paramedics and police officers on-site so please be considerate of noise.

4. No music or noise should be heard outside of apartments after 11 pm at night.

5. All waste , rubbish etc. should be disposed of when leaving communal areas.

We hope you all have a wonderful summer and make use of our fantastic grounds and outdoor space.


Freeview Signal Update

TV Signal Update – We received the 5G filters yesterday and the maintenance team have already started to install them. Any remaining blocks should be completed today.

However, blocks 126-165/166-205 will have a delay in getting their filters installed. Taller ladders are required.

If you are still experiencing signal issues over the weekend, try re-tuning. Failing that, please report it by creating a ticket at https://cityquay.com/tickets

Freeview Signal

As many of you are aware by now, Freeview signal across City Quay has been severely impaired. We believe this is a consequence of the 5G mast that was installed along Ellerman Road this last week.

We are in contact with RestoreTV (a programme run by Digital Mobile Spectrum Limited) to remediate the situation. We have asked them to send us a batch of 5G filters that can be installed inline with each communal aerial.

Further updates will be provided when available.

Bike Stores

Important Announcement – The bike stores will closed off this Thursday and Friday (17/18 Feb 2022) while new flooring is installed. Apologies for any inconvenience caused.

Brief Update – September 2021

We are currently finalising with auditors the accounts and audit for the financial year. We are planning to send out the Annual Report and accounts in the next two weeks. We will also be sending the AGM notices and aiming to hold the AGM as early in October as possible. We will update again once accounts finalised and AGM notices are ready to send.

EWS1 – People will be aware that the Governments advice concerning EWS1 changed yet again in July. We have therefore had to re assess what this means for City Quay and proposed next steps. We will be sending out an update once we have had the final advice back from CQ advisers and call another EGM.

Gym Gate Update

Dear Residents. We have recently been contacted by a number of residents requesting the rear pedestrian gate connecting to Nuffield land be reopened.

We contacted Nuffield HQ Property Managers and have been informed due to further assessments and safety work required they require the gate to remain locked and not accessed.

Given the land slip and risk and liabilities this poses to Nuffield and the risk posed to the safety of anyone below the cliff face we are sure like us you will understand the position of Nuffield.

We will update you when Nuffield have concluded their further assessments and work and we will remain in touch with Nuffield HQ.