Dear Residents

We are aware of an incident this morning involving a resident and one from yesterday involving the same resident.

We appreciate how concerning this must have been for all residents involved.

We have been engaged with the authorities relating to the incidents and are now actively engaged with our lawyers to ensure we take the appropriate action to protect leaseholders and residents of the site.

Please do notify via the ticket system any police or crime reference numbers you have.

We apologise for the impact such an alarming set of incidents will have had but want to reassure you we are actively working on these issues.

Should there be any further incidents please do call the police and for your own safety refrain from engaging with the individual.

Clean ups and repairs will commence immediately with contractors being sourced for specialist works such as electrical.

We thank you for your understanding and patience.

Regards
City Quay Board

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Dear Leaseholders & Residents

As you know for some time we have had the same site team on City Quay who have worked to improve and keep the site well maintained. Unfortunately the remaining members of the current site team have in recent weeks been offered new opportunities and decided to leave their roles at City Quay.

The team have driven improvements across the site and worked with Directors to improve timeliness of response to tickets, anti-social behaviour and a good service to leaseholders. The Directors wish them well and thank them for all their support, work and commitment to the site.

The gardening team and cleaners remain and these services are not affected.

Directors have worked with our managing agent Berkeley Shaw and other suppliers to put arrangements in place to deal with statutory and urgent issues whilst we look at longer term options for delivery of site maintenance.

Please continue to use the ticketing system to log all maintenance issues. Unless a ticket is raised Berkley Shaw will not know there is an issue to be actioned.

Please note whilst we look to finalise longer term arrangements there may well be a delay in response to tickets and urgent issues will be prioritised.

We will update you as we progress towards future maintenance delivery model for the site and will discuss at the AGM.

Regards

City Quay Board

As you know City Quay as part of the terms of the head lease only allows pets with the permission of the Board of Directors. This is a legal condition which has been in place since the site was built.

The policy on site was to not allow dogs until 2015 when rules and regulations where introduced to allow small dogs on-site.

The rules and regulations where to ensure the terms of the head lease were still complied with (which directors must do by law) whilst allowing residents to enjoy responsible pet ownership on city quay.

Unfortunately due to the significant number of complaints over recent months concerning dogs on site including breaches of conditions of pet permits, such as persistent barking after dogs being left on balconies unattended, dogs being off the lead on site, dogs urinating on grassed areas causing £2,650 worth of damage and urine from dogs on balconies onto neighbours property and the significant administration burden and cost this is placing on the site and Director team, we will no longer be granting NEW pet permit applications for dogs for those that rent on-site.

We will review this again once we have undertaken a review and action to reduce non compliance on-site with pet permits.

Please note landlords may NOT give you permission to have a pet on-site that may only be done in writing by the Board of Directors.

Residents are reminded large dogs are NOT permitted on City Quay and legal action will commence imminently against those who have illegally brought large dogs onto site. Please note the cost of such legal action as per the lease will be borne by those in breach.

For those residents who comply with the terms of the lease and pet permit including;

1) Having a valid pet permit

2) not leaving any dog unaccompanied on a balcony

3) not allowing dogs to urinate or dedicate on grassed or flowered areas on-site (meadow excluded)

4) ensuring dogs do not disturb neighbours or cause noise nuisance

5) dogs are on leads at all times whilst on coyote quay communal areas

6) dogs are carried in from the entrance to the apartment when it is wet .

… then you have nothing to be concerned about. You will continue to be able to enjoy having your pet on city quay and we thank you for respecting your neighbours and enjoying dog ownership responsibly.

To re install the repaired fountain at the end of the lake near the City Quay sign we are having to lower the level of the lake.

This will take between a day and a half and two days. During this time we need to close off the top riverside half of the lake by Adler way. Signs and barriers have been put up. Please do not bypass these for your own safety . No liability will be accepted by city quay for accidents or injuries to those deliberately bypassing the safety measures in place.

We thank you for your patience during these works.

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